Is now the right time to upgrade your office communications solution? If your business is relying on an 'older' communications solution, the answer is 'yes.' But how old is 'older?' Here's an easy way to tell. These are five communications features no business should do without... even if you are missing just one, it's probably time to consider getting a new communications system.
Caller ID: Knowing who is calling before you pick up the phone is a great convenience and essential for sales and customer service. Caller ID has been around for years, so if your current communications can't support Caller ID, it's definitely time to make a change. But there's an extra dimension to this: being able to link to your customer database/CRM solution (such as Salesforce.com). CNR can help you set up a system that automatically brings up a 'screen pop' of information about the caller. The impact of that single feature on sales and customer service can be huge.
One-number Reachability: Most people in business today have more than one 'reach' number: office, office mobile, personal mobile, fax, home office, etc. To stay in touch, employees end up giving out personal numbers, which is never a good idea. A better way is to use your office communications system to manage all your different numbers by providing customers one number (i.e., the office number) and use the intelligence in your office communications system to find you.
Conference Calls: Many small businesses get by with rudimentary conference calling on their phone systems (it's good for conferencing a few people) and also spend hundreds or thousands of dollars on third-party conference call services when they need more. If that's you, it's definitely time to make a change. CNR can provide a solution that can support more than sixty people on a call. That means no outside charges for conference calls and calls can be arranged at a moment's notice.
Communications Anywhere: It used to be that when you had more than one office or business location, you needed a completely separate phone system for each site. Or if someone wanted to work from home, you needed to install a separate line with its own number that had nothing to do with your office communications system. That's not the case anymore. CNR lets you link communications systems in different offices. You can share resources-messaging and a receptionist. If one office is closed, calls can automatically be diverted to the other office (callers won't even notice). Employees in different offices, or those working at home, can reach each other with just a 3-digit extension.
'No Cost' Moves/Adds/Changes: Does it seem like even the smallest change to your current communications system requires a costly visit from a technician? If the answer is yes, it's definitely time to make a change. Today's new IP-based communications systems let you make moves, adds and changes without calling a technician and incurring any costs. That means if you add an employee or change the way calls are routed in your business, you can make the change yourself. The savings are significant and the flexibility is a real advantage.
CNR is here to help find a solution that works for you. So if you are ready to upgrade call us and let us help determine what kind of solution will help you and your business increase productivity, reduce costs, and simplify your telecommunications system.
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