CNR 3.25.11
I know some small businesses often resist the move to a new communications system because they fear it will be disruptive. (And expensive) Actually, the opposite is true.
Today's small business communications systems are more feature-rich and flexible than ever. They deliver features that were once only possible on systems designed for much larger companies. (i.e. “important” business) Today’s phone systems are more mature, more open, more manageable and more able to be integrated directly into business operations. The result is they adapt to the way you do business, and not the other way around:
· Using your business communications system to get voice, video, e-mail, IM and mobile communications all working together.
· Taking advantage of sophisticated call routing options that can be adapted to business function, time of day, special situations (e.g. weather closings), etc.
· Providing personalized options for regular customers
· Supporting home-based customer service reps
· Automating routine functions such as appointment scheduling, confirmations, billing and much more.
While adapting to the way you do business, today's new communications systems also adapt to your bottom line. CNR has several small business solutions and understands the problems you face so let us prepare a configuration for you and make your business more efficient.
Daniel Knoben is CNR’s Customer Advocate and Social Media Manager
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